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| ducatiduane Joined: Feb 2007 From: Cheney I Ride: but not on the street. | VholdR rant/rave So I bought a VholdR about two weeks ago and was excited to get some on track video. I finally got to test it out this weekend at Nesba. Well, Saturday I recorded two sessions before I had a mechanical that put me out for the day. Got the video off the camera and was ready to go for sunday. After recording two sessions sunday morning I decided to put them on my computer and wipe the memory. I go out for the third session and I'm following Moaka (who's on a motard). Getting really good footage of him sliding it into 3, 9, 2, etc. After about 5 laps we come out of turn two and he sticks his foot out. I move over slightly and see something laying in the middle of the track. WTF? That looks like a camera...so I look down to my mount and guess what...there is no camera there. I pull off and tell the marshal, go pick it up after the session...the attaching velcro came undone in the middle of the session and my camera fell off....blowing apart. I was a little mad about losing the footage and the brand new camera. Yea...four sessions out of it before the stupid thing fell off..... So today, I email VholdR telling them what happened and asking if there was anything we could do. I expect them to say that they're sorry but there's nothing they could do since its not a proven flaw etc etc. MAYBE get one for a discount Instead, I get an email that basically says "we will of course cover it under the warranty. email us your full name, address, phone number and serial number and we'll get the exchange started. " Just wanted to let everyone know, because I dont think I've ever got such great customer service. Of course, I havent actually gotten the exchange yet. But, I feel its defiantly worth letting people know about. ![]() ![]() ![]() ![]() My recommendations to ANYONE on the fence about a camera from VholdR |
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| | #2 |
| Endorsed Joined: Apr 2009 From: Portland, OR I Ride: 2007 KTM Super Duke | I had a defective one. Their service was very good. Recommend next time looping the leash through something fixed to the bike, just in case. By the way, I tested the Contour HD clips (both 720p and the 60fps SD mode) with Premiere Elements 7 and also (via a friend who works for Adobe) Premiere Pro 4 (CS4?), and the H.264 files seem to edit fine. You can get Premiere Elements 7 on Amazon for $63.00. Last edited by ChrisMag; 07-13-2009 at 10:04 PM.. |
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| | #3 |
| ducatiduane Joined: Feb 2007 From: Cheney I Ride: but not on the street. | Yea, thought about that afterward. The only problem is there's nothing near my mount to loop it through. Figured ill just drill two holes in the bodywork, put a zip tie through and then put the leash around that. |
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| | #5 |
| WMRRA Qualifier Joined: Jan 2008 From: Bellingham I Ride: On the sidewalk | Did you find anyway to cut down on the wind noise? I only used mine 3 times but even with 4 layers of tape all I can hear is wind at speed. http://www.vholdr.com/node/34691 |
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| | #6 | |
| Endorsed Joined: Apr 2009 From: Portland, OR I Ride: 2007 KTM Super Duke | ![]()
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| | #8 |
| beansbaxter is too lazy to come up with something but he will get to it, eventually... ![]() | ![]() |
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| | #9 |
| Superbiker Joined: Apr 2007 From: Port Angeles WA I Ride: 2007 ZX-10R SE, 2005 450 EXC, 1980 GS750 Cafe Project | That's cool they took care of you. As i have been thinking about getting one, i was wondering how you think it would hold up in the sand? like while riding the dunes? |
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| | #11 |
| Newbie Joined: Apr 2009 From: Whistler BC | Their customer service is amazing, probably some of the best I have seen of any company. I had problems with mine and they sent me a brand new one and I havent even opened the box yet, still has the factory seal on it. Anyone want to buy it? It's not the latest HD version but the one prior to that. I am in BC Canada.... |
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| | #12 |
| GixxerTek ![]() Joined: Apr 2006 From: Tacoma I Ride: 2 Race Types and 1 Tard @ NESBA Events | ![]() ![]() fixed for you!!!! So they warranty you installing something huh? Maybe Yoshimura will warranty that muffler of yours also. ![]() ![]() ![]() |
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| | #13 |
| MotoGP Contender Joined: Oct 2007 From: Pullman/Spokane, Wa I Ride: 2007 BMW F800S | I just puked in my mouth a little. Tell me your joking about using that program? |
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| | #15 |
| Superbiker Joined: Mar 2006 From: Marysville, Wa I Ride: better than him^^some day | We did that from the get go, to avoid your exact problem. Glad they are taking care of you. |
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| | #16 |
| WMRRA Qualifier Joined: Jan 2008 From: Los Gatos I Ride: TL-s, KTM 300, 690 Duke | Three of us bought ContourHD's for a long trip a couple weeks back, they come with a clip link on a string to prevent this from happening. |
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| | #17 |
| Superbiker ![]() Joined: Mar 2008 From: Seattle, WA | Sorry dood. I hope this isn't my fault showing you how to disconnect and rotate the inner mount from the outer. Frankly, I am amazed they warrantied that for you. Another thumbs up. As others have said, tether to the mount/bike and duct tape. As you saw, I did away with using the mounts altogether and went the foam plus duct tape approach. Worked very well on one camera. On the other..... So, I bought two of these and have been trialing the first one for two weeks with growing concern. I was getting absolutely terrible video capture. For two weeks I thought it was a combination of my poor mounting skills and their dodgy mount. On Saturday, I said F it and duct taped (with foam for vibration damping) both to the bike and went out. Well, my batteries died pretty quickly but the footage I did get showed fantastic footage (relatively speaking) on the camera I hadn't used yet, and shitty footage on the one I had been trialing. Long story "short", VoldR told me this morning they were happy to replace the dodgy camera under warranty based on the footage I uploaded. Sweet. Very happy with their post-sale support so far. I also learned a lesson about gearing at PR on Saturday. I was tapped out at ~163ish (according to gearing calcs not speedo) on the front straight. Tons more torque though ![]() ![]() ![]() ![]() Next time remember to put the stuffing in the turkey before sewing it up. |
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| | #18 |
| Pit Crew Joined: Mar 2008 From: Seattle I Ride: Suzuki GSX-R600K7 | Wow...must have been a day for camera's falling off! My gopro randomly just fell off that day. I so wish i was recording when it did. Stayed on all the way from albertsons in north seattle to new castle (suction cup mount lower front facing back) and then on the way down the hill to the beach it just fell off. I happen to see my buddy behind me pull over and it didn't even cross my mind until i saw him holding it. Just a scratch, still works |
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| | #19 |
| Newbie Joined: Jun 2009 From: Longview, WA I Ride: Honda Magna, Honda Valkyrie, Yamaha DT400, CT70 - Really! | ![]() Gaffer's Tape Available in a variety of colors too ![]() |
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| | #20 |
| Slow Eric | I had one fly off my bike at well over 100mph and it bounced down the road for about 1/4 mile. I lost the memory card and battery but it still worked. |
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| | #21 |
| ducatiduane Joined: Feb 2007 From: Cheney I Ride: but not on the street. | ![]() ![]() and it wasn't the instal they were covering. because the actual mount is still on the bike. there is a connector between the mount and the actual camera, that the camera slides onto and then velcros onto the mount. that is what came off. ![]() Hey, when you cook thanksgiving for the first time, you gotta learn by trial and error. Sometimes the turkey gets burnt...so next time you know how to fix it ![]() |
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| | #23 |
| McLovin' Joined: Sep 2007 From: PDX.....Tempe? I Ride: faster than Djoplin riding 1-up | I'm using a 30-day free trial of V9.0 Sony Vegas (per a recommendation from vholdr forum), and have been really pleased with it so far. Seems like one of those programs where the BASICS (i.e., adding music, chopping/splicing vids, fast forward/slow-mo, subtitles, transition effects) are really easy to do, but there's a bunch of more advanced options for those who are uber-geek. The biggest draw to this program, from what i can gather, is that it's designed specifically FOR editing HD videos, so there's relatively minimal loss during the conversion process. I can't tell the difference on a widescreen TV from my "processed" clips and the HD originals.. BTW I did a 1/2 trackday today with PSSR, and took a gamble on "The Wind Noise Problem" by actually mounting my ContourHD..... . . . .. in the ram air intake. ![]() Result? BEST audio I've ever gotten out of this unit at speed ![]() I'll have a video up later today (Wed.), but seriously the audio kicked ass. I'm still kinda dumbfounded. All I did was put 1 layer of electrical tape over the mic hole, then mounted 'er smack dab in the middle of my intake...! |
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| | #24 |
| Endorsed Joined: Apr 2009 From: Portland, OR I Ride: 2007 KTM Super Duke | I use Production Studio, but I did play with the trial version of Elements 7, and I liked it. have you tried it, or are you basing your opinion on the original version (which did suck balls)? |
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| | #25 |
| WMRRA Qualifier Joined: Jan 2008 From: Los Gatos I Ride: TL-s, KTM 300, 690 Duke | I tried Vegas Pro, was much more than I needed. Cyberlink Power Director fit the bill as it does AVHC which my handheld HD cam is, still does the ContourHD just fine. Less than 100 bucks...but you better have a serious PC to handle editing HD. |
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| | #26 |
| McLovin' Joined: Sep 2007 From: PDX.....Tempe? I Ride: faster than Djoplin riding 1-up | HERE IS THE VIDEO that i was talking about, shot yesterday at PIR. please ignore my shitty clutchless upshifts, still learning.... great audio for being mounted in the ram air intake, IMO!! |
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| | #28 |
| McLovin' Joined: Sep 2007 From: PDX.....Tempe? I Ride: faster than Djoplin riding 1-up | ![]() All i got from the day, and ya gotta squint. Again, I just mounted it in the ram air intake via 3M adhesive mount, zip-tied to ram air "grill." Piece of electrical tape covering the mic hole, as well. Please note that it's a ContourHD. |
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| | #29 |
| ducatiduane Joined: Feb 2007 From: Cheney I Ride: but not on the street. | so a couple days ago i got my box from vholdr. (took so long due to me forgetting to ship it out). I told them "the battery was destroyed and the card fell out...i plan on buying new ones" because they asked me to ship those back with the camera. they told me that it wouldnt be a problem. so i open my package today expecting to get a new/fixed camera. no. new everything. battery, memory card, camera, 3m adhesive mount. brand new sealed package. vholdr is amazing. ![]() |
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| | #31 | |
| Superbiker Joined: Apr 2007 From: Kennewick, Washington I Ride: '08 Ducati 848 street , '03 R6 track bike | ![]()
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| | #32 | |
| Zone Head Joined: Apr 2007 From: Mukilteo, WA I Ride: with a kneedown on my Assault Bike. | ![]()
![]() Any cool video to show for it? | |
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| | #33 |
| Superbiker Joined: Apr 2007 From: Kennewick, Washington I Ride: '08 Ducati 848 street , '03 R6 track bike | ![]() oh wait I showed up a few minutes late for Sundays meeting too. It sure wont happen again though. I don't trust their mounts anymore.I cant seem to get anyone from VholdR to contact me about it. ![]() No reply to emails or phone calls. |
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| | #34 |
| Zone Head Joined: Aug 2006 From: Portland, Or (Bethany) I Ride: 03 636 | After reading this thread, I decided to hook the leash for my Vholdr to my fairing, and pur a zip tie through the clip. Well, the camera fell off of the mount while at the track. No worries, I had it mounted to the fairing, and a zip tie through the clip right? Wrong, the clip broke! Now, my camera is laying somewhere around PIR, with some good video of me dicing it up with an R1. Guess it is time to get the contourHD |
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| | #35 |
| Pit Crew Joined: Aug 2008 From: Medford, OR I Ride: my 2006 CBR600RR like a friggin pansy | I have a method I used on a friend's vholdr that ELIMINATES wind noise, and won't cost more than $3 or so. I bought a chunk of felt like you would see on a subwoofer box, wrapped the entire camera, save for the lens, mounting slot, and on/off controls, and electrical taped it all on there. Looks kinda goofy, but it works great. I'll try and upload a pic or video. |
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| | #36 |
| Training Wheels Joined: May 2009 From: Vancouver, WA I Ride: 2007 Suzuki GSX-R600 K7 Matte Black/Black | I heard similar stories about the VholdR customer service. They take care of their customers. I know which camera I am going to buy next. VholdR ContourHD for sure. |
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| | #37 |
| Superbiker Joined: Apr 2007 From: Kennewick, Washington I Ride: '08 Ducati 848 street , '03 R6 track bike | I finally got ahold of their customer service yesterday. They asked me to send some pics of the camera and said it would probably just be replaced. So now I'm just waiting for them to figure out what they want to do. |
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| | #38 |
| Superbiker Joined: Apr 2007 From: Kennewick, Washington I Ride: '08 Ducati 848 street , '03 R6 track bike | well 3 days and no word from VholdR. I guess I'll be spending my time tomorrow trying to call them since they cant do what they say they will do. Pretty piss poor customer service if you ask me. |
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