Craftsman tools warranty

Omnivore · 02-20-2012, 07:26 AM

The short of it is. I brought my 30+ year old 3/8 ratchet to Sears because the rotation switch wouldn't always stay in position. (No receipt of course)

Handed it to the guy, he tossed it into a tub and handed me a new one, and said have a good day...Wow it worked just like it was supposed to.

I'm not a pro mechanic but I use my tools all the time (As in once a week at least)

Nex · 02-20-2012, 07:41 AM

I wish this was true for their torque wrenches :(

Veloc · 02-20-2012, 07:47 AM

Yeah, for the basic stuff it's really nice to just pop into Sears and swap it out.

Desvio · 02-20-2012, 07:48 AM

I was taught right from the start 30+ years ago as well, with a box full of Craftsman (the majority of my tools), Proto, SK, Matco and Snap-on.

The least amount of grief received was from Craftsman tools, simply because the stores are easy to get to, and they ask NO questions. Money well spent.

1shinysideup · 02-20-2012, 07:53 AM

for Craftsman! When I was roofing, I'd take my hatchet back (seems to "fall off the truck" and break) roughly every two months so I have a new face on the hammer side!

KevinD · 02-20-2012, 10:05 AM

Originally Posted by Desvio

I was taught right from the start 30+ years ago as well, with a box full of Craftsman (the majority of my tools), Proto, SK, Matco and Snap-on.

The least amount of grief received was from Craftsman tools, simply because the stores are easy to get to, and they ask NO questions. Money well spent.

QFT!

But with me it was more like 40+ years ago!

A very few of the Sears Tool & Hardware stores will actually rebuild a rachet as you wait.

KevinD

Shire · 02-20-2012, 11:00 AM

Last time I tried to get a ratchet replaced, Sear guy tossed me a repair kit and said good luck. I was like WTF??? He said we don't replace those at this store any more you have to fix them yourself.

Glad some places still honor the warranty the way they should. KMart is not doing them any favors with their "updated" policies.

suomycasino · 02-20-2012, 11:04 AM

When i was framing houses for 5 years straight, i had a craftsman tape measure. I would use my tape 200-300 times a day in an 8 hour period. I would receive a brand new tape measure from sears, at least 2-3 times a month. FREE OF COURSE

metricinch · 02-20-2012, 11:24 AM

Originally Posted by KevinD

QFT!

But with me it was more like 40+ years ago!

A very few of the Sears Tool & Hardware stores will actually rebuild a rachet as you wait.

KevinD

the one in south center does. i have had my 3/8 rebuilt twice in the last year or so.

smokedu · 02-20-2012, 11:24 AM

Originally Posted by suomycasino

When i was framing houses for 5 years straight, i had a craftsman tape measure. I would use my tape 200-300 times a day in an 8 hour period. I would receive a brand new tape measure from sears, at least 2-3 times a month. FREE OF COURSE

25 years ago I recieved a Craftsman tape measure for Christmas from my elevator mechanic who I was aprenticing with at that time in Hawaii.

He looked at me when I opened it and said "It's the gift that keeps on giving Derick boy!"

So true....

Derick

juanitotheclumsy · 02-20-2012, 12:26 PM

I have JC Penneys mechanic's tools. Same warranty, but when I called to get a broken spark plug socket replaced, the operator didn't even know Penneys used to sell tools! Maybe I can get a Craftsman voucher ...

Omnivore · 02-20-2012, 09:26 PM

Originally Posted by juanitotheclumsy

I have JC Penneys mechanic's tools. Same warranty, but when I called to get a broken spark plug socket replaced, the operator didn't even know Penneys used to sell tools! Maybe I can get a Craftsman voucher ...

That sucks. The only tool at JC Penny was the guy you were talking too. Had the same deal with Montgomery Wards...Only no tool.. or building..

lagwagonlead · 02-20-2012, 09:54 PM

Originally Posted by Shire

Last time I tried to get a ratchet replaced, Sear guy tossed me a repair kit and said good luck. I was like WTF??? He said we don't replace those at this store any more you have to fix them yourself.

If they are anything like Snap-on they change their policies depending on the time of the month or the mood of the person you're talking to. I was in charge of the tool program for my squadron in the Navy and I had to deal with mostly Snap-on. Some days they'd cover every single tool I'd throw at them. Some days they would only cover some and say their policy had changed for that specific tool because it breaks so easily or what-not, but then a month later they'd change their mind and replace it free of charge. That said, 99% of my dealings with Snap-On, on a professional level, was great.

metricinch · 02-20-2012, 10:02 PM

Originally Posted by Shire

Last time I tried to get a ratchet replaced, Sear guy tossed me a repair kit and said good luck. I was like WTF??? He said we don't replace those at this store any more you have to fix them yourself.

Glad some places still honor the warranty the way they should. KMart is not doing them any favors with their "updated" policies.

Originally Posted by lagwagonlead

If they are anything like Snap-on they change their policies depending on the time of the month or the mood of the person you're talking to. I was in charge of the tool program for my squadron in the Navy and I had to deal with mostly Snap-on. Some days they'd cover every single tool I'd throw at them. Some days they would only cover some and say their policy had changed for that specific tool because it breaks so easily or what-not, but then a month later they'd change their mind and replace it free of charge. That said, 99% of my dealings with Snap-On, on a professional level, was great.

that being said they really are quite easy to rebuild.

Udoggie · 02-20-2012, 10:50 PM

I remember in my youth, I needed to remove the oil pressure sensor that was mounted on the back of my v8 350. Didn't have the right wrench, so being the enterprising kid that I was, I took my box-end wrench, put it in a vice, and heated it with a torch to bend it 90 degrees.

Funny thing steel is though. Yea, I got the sensor off, but snapped the box end right off.

And of course, it was a craftsman... My dad worked at Sears at one point, and told me to take it back.

Seriously, no questions asked. The guy just handed me a new one. I figured he'd tell me to forget it.

UD

juanitotheclumsy · 02-21-2012, 06:24 AM

Another Craftsman story: I worked with this guy who grew up near a Craftsman tool foundry. He and his buddies would go through the scrap bin and grab rejects, pop over to the Sears store, and voila! new tools for free!

xpertss · 02-21-2012, 08:26 AM

A+ for the Craftsman tools!

TwistedTimes · 02-21-2012, 09:12 AM

their torque wrench doesn't have the same warranty?

sschering · 02-21-2012, 10:42 AM

I noticed that ACE hardware now carries Craftsman tools.. I wonder if they will honor the warranty on my old tools..

We have a new ACE opening about a mile from my house.. Much less hassle than going to the mall.

While you are rebuilding our ratchet put a little molly or lithium grease in there. They run much smoother.

RedKat600 · 02-21-2012, 10:44 AM

Originally Posted by TwistedTimes

their torque wrench doesn't have the same warranty?

They have changed their warranties recently. Most of the expensive stuff isn't covered like the hand tools anymore.


02-20-2012, 07:26 AM	#1
Omnivore Licensed Joined: May 2011 From: Salem, Or. I Ride: Therefore I AM	Craftsman tools warranty The short of it is. I brought my 30+ year old 3/8 ratchet to Sears because the rotation switch wouldn't always stay in position. (No receipt of course) Handed it to the guy, he tossed it into a tub and handed me a new one, and said have a good day...Wow it worked just like it was supposed to. I'm not a pro mechanic but I use my tools all the time (As in once a week at least) __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 07:41 AM	#2
Nex Pit Crew Joined: Sep 2007 From: Seattle I Ride: 2011 Husky SMS630 & 2007 CRF250SMR	I wish this was true for their torque wrenches :( __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 07:47 AM	#3
Veloc Chicken Strips Joined: Aug 2011 From: Tanasbourne, OR I Ride: 2008 R6, 1985 VF500F Interceptor (Sold, 3/31/12), 1982 CM450e (wife's)	Yeah, for the basic stuff it's really nice to just pop into Sears and swap it out. __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 07:48 AM	#4
Desvio Joined: Mar 2008 From: SE Portland / Bucerias, Nayarit Mx I Ride: 03' CBR1100XX, 84 GL1200A	I was taught right from the start 30+ years ago as well, with a box full of Craftsman (the majority of my tools), Proto, SK, Matco and Snap-on. The least amount of grief received was from Craftsman tools, simply because the stores are easy to get to, and they ask NO questions. Money well spent. __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 07:53 AM	#5
1shinysideup Knee Dragger Joined: Feb 2007 From: Seattle I Ride: 06 600RR	for Craftsman! When I was roofing, I'd take my hatchet back (seems to "fall off the truck" and break) roughly every two months so I have a new face on the hammer side! __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 11:00 AM	#7
Shire Theoretical Propagandist Joined: Oct 2008 From: Dry Shitties WA I Ride: two busas that analways seems to be chasing MJN but have my front tires mounted correctly...	Last time I tried to get a ratchet replaced, Sear guy tossed me a repair kit and said good luck. I was like WTF??? He said we don't replace those at this store any more you have to fix them yourself. Glad some places still honor the warranty the way they should. KMart is not doing them any favors with their "updated" policies. __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 11:04 AM	#8
suomycasino Railer Joined: Dec 2006 From: Silverdale, Wa I Ride: 2006 Gsxr-600	When i was framing houses for 5 years straight, i had a craftsman tape measure. I would use my tape 200-300 times a day in an 8 hour period. I would receive a brand new tape measure from sears, at least 2-3 times a month. FREE OF COURSE __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 12:26 PM	#11
juanitotheclumsy Licensed Joined: Oct 2009 From: woodinville, wa I Ride: '02 Triumph Sprint ST	I have JC Penneys mechanic's tools. Same warranty, but when I called to get a broken spark plug socket replaced, the operator didn't even know Penneys used to sell tools! Maybe I can get a Craftsman voucher ... __________________ Follow PNW Riders on Facebook and Twitter


02-20-2012, 10:50 PM	#15
Udoggie Licensed Joined: Aug 2009 From: Aloha, Oregon I Ride: my own ride, on a Suzuki SFV650	I remember in my youth, I needed to remove the oil pressure sensor that was mounted on the back of my v8 350. Didn't have the right wrench, so being the enterprising kid that I was, I took my box-end wrench, put it in a vice, and heated it with a torch to bend it 90 degrees. Funny thing steel is though. Yea, I got the sensor off, but snapped the box end right off. And of course, it was a craftsman... My dad worked at Sears at one point, and told me to take it back. Seriously, no questions asked. The guy just handed me a new one. I figured he'd tell me to forget it. UD __________________ Follow PNW Riders on Facebook and Twitter


02-21-2012, 06:24 AM	#16
juanitotheclumsy Licensed Joined: Oct 2009 From: woodinville, wa I Ride: '02 Triumph Sprint ST	Another Craftsman story: I worked with this guy who grew up near a Craftsman tool foundry. He and his buddies would go through the scrap bin and grab rejects, pop over to the Sears store, and voila! new tools for free! __________________ Follow PNW Riders on Facebook and Twitter


02-21-2012, 08:26 AM	#17
xpertss Peg Dragger Joined: Jun 2010 From: Portland. Blog Entries: 1 I Ride: K9 GSX-R600 ---- Gsxr750 k3	A+ for the Craftsman tools! __________________ Follow PNW Riders on Facebook and Twitter


02-21-2012, 09:12 AM	#18
TwistedTimes HondaKilla Joined: Jan 2008 From: Hillsburrito, OR I Ride: Like a duc wrangler	their torque wrench doesn't have the same warranty? __________________ Follow PNW Riders on Facebook and Twitter


02-21-2012, 10:42 AM	#19
sschering Railer Joined: Sep 2008 From: Kennewick, WA Blog Entries: 27 I Ride: Whatever old bike isn't broken, 1977 XS-400D (broken), 1978 GS1000E, 1960 BSA C15 (missing pieces), New bike to be named later	I noticed that ACE hardware now carries Craftsman tools.. I wonder if they will honor the warranty on my old tools.. We have a new ACE opening about a mile from my house.. Much less hassle than going to the mall. While you are rebuilding our ratchet put a little molly or lithium grease in there. They run much smoother. __________________ Follow PNW Riders on Facebook and Twitter

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