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Old 11-03-2009, 07:22 PM   #1
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From: Clarkinsas, WA

I Ride: 07' YZF600R
Do not ever
EVER do business with Vancouver Auto Group. That's Vancouver Ford, Huyundai, and Suzuki...maybe some others. They are the most incompetent douchebags I have ever had the displeasure of doing business with. I rarely get pissed off at a business, most of the time I just won't go back, I am an even tempered person but I am as angry as I have ever been and just would like to save my friends the same experience.

I'm not unfamiliar with car buying, I've bought a lot of new cars at a bunch of different dealerships over the years and I have never encountered more incompetent assholes in one place in my life. You've been warned. Save yourself some grief and go to a different dealership.
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Old 11-03-2009, 07:24 PM   #2
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Wow... that is unfortunate.

What happened?
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Old 11-03-2009, 07:26 PM   #3
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so tell us what happen i got a car from them once and they sent a letter 15 days later and said the bank would not sign on the deal so i had to give my car back funny thing was the sold the car i traded in so they were kinda fucked and had to sell me the car for 3grand less then what they wanted to sell it for
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Old 11-03-2009, 07:26 PM   #4
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Nice blanket statement with no explanation of what they did.

What did they do?
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Old 11-03-2009, 07:43 PM   #5
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I made a deal, it was accepted, wrote the down payment check and took the keys. This was Friday. Got a call today saying the payoff on my trade was higher than the deal was done for. Problem was I was in the room when the finance guy called the bank my loan was through. He had the correct amount, he just used the wrong number in the deal. They had the correct info and didn't use it. I had to go into today and write another check for another $1000 because they fucked up and wouldn't do anything about it. I told them I would split the difference for their mistake, or they could draw up a recission document. I would not have made that deal, given the numbers they were now showing me. 1K is a rather signifcant amount of money. They told me pay up or go to collections. I almost got myself arrested for knocking that little prick the fuck out.
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Old 11-03-2009, 07:44 PM   #6
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“ Quote:
Originally Posted by FatMatt View Post
Nice blanket statement with no explanation of what they did.

What did they do?
I'm glad you liked it.
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Old 11-03-2009, 07:46 PM   #7
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So......

You heard what the payoff on your trade was... but didn't say anything when it was incorrectly stated on the purchase order?
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Old 11-03-2009, 07:51 PM   #8
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I'm guessing you're a car salesman? ^^ I don't give a shit what the purchase order says about the payoff. I look at amount financed, number of payments, interest rate, and to make sure there's GAP. That payoff is no longer my car when I sign the contract, regardless of what number is there. But I suppose it's my responsibility to protect the dumbass at the dealership.
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Old 11-03-2009, 08:03 PM   #9
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“ Quote:
Originally Posted by Stringcheese View Post
I'm guessing you're a car salesman? ^^ I don't give a shit what the purchase order says about the payoff. I look at amount financed, number of payments, interest rate, and to make sure there's GAP. That payoff is no longer my car when I sign the contract, regardless of what number is there. But I suppose it's my responsibility to protect the dumbass at the dealership.

For some reason, your answer does not suprise me at all...


Did you SIGN the purchase order? Of course you did. Did you READ it? Obviously not.



Have YOU ever made a mistake? Obviously... I read your posts in Hot Topics all the time..

Someone made a simple mistake. YOU did not READ what you were signing.. Hence, you AGREED to them. They could easily just send you a bill for the difference and run the original contract.... and if you protested, they'd win.

Is it a bummer that someone made a mistake? Yea... for certain. Are they the only responsible ones?

No. You share (equally) the responsiblility. YOU owe the money on your trade.

Quit your bitchin and pay it.
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Old 11-03-2009, 08:06 PM   #10
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The first post in this thread should have said;

"do not sign anything you do not read.... otherwise you might fuck yourself like I did".
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Old 11-03-2009, 08:10 PM   #11
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From: Clarkinsas, WA

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And you obviously have a reading comprehension problem. I know, I read your posts in Hot Topics all the time.

“ Quote:
I told them I would split the difference for their mistake, or they could draw up a recission document.
That would be my quote. Would you like to try again Mr. salesman? Seems like a pretty equal accepting responsibility to me. Now quit your bitching a learn to read.

“ Quote:
Originally Posted by mjn View Post
For some reason, your answer does not suprise me at all...


Did you SIGN the purchase order? Of course you did. Did you READ it? Obviously not.



Have YOU ever made a mistake? Obviously... I read your posts in Hot Topics all the time..

Someone made a simple mistake. YOU did not READ what you were signing.. Hence, you AGREED to them. They could easily just send you a bill for the difference and run the original contract.... and if you protested, they'd win.

Is it a bummer that someone made a mistake? Yea... for certain. Are they the only responsible ones?

No. You share (equally) the responsiblility. YOU owe the money on your trade.

Quit your bitchin and pay it.
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Old 11-03-2009, 08:12 PM   #12
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As I told them when I wrote the check, this is a lesson for me on what happens when you do business with douchebags.
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Old 11-03-2009, 08:24 PM   #13
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I hate car dealerships. I pay cash for used cars at auctions or buy private party.
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Old 11-03-2009, 08:30 PM   #14
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Lofl!


Here cut this out for a great deal!


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Old 11-03-2009, 08:30 PM   #15
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so u knocked the guy out
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Old 11-03-2009, 08:38 PM   #16
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^^ No, but that's as close as I've come to slapping a bitch since I was in my 20's
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Old 11-03-2009, 08:41 PM   #17
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lol very nice good thing u had the extra money or there could of been a problem the good ol egg trick or the bag on fire with shit in it is still a good way to go lol i think
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Old 11-03-2009, 08:51 PM   #18
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Me, personally.
I'd have tried to understand what I did to myself. If I was still in denial, I would have headed to a lawyers office.
But, thats me. And thats my .02 cents.
Oh, two words for ya 'Jenny Craig', that car dont fit ya.
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Old 11-03-2009, 10:30 PM   #19
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“ Quote:
Originally Posted by Stringcheese View Post
And you obviously have a reading comprehension problem. I know, I read your posts in Hot Topics all the time.



That would be my quote. Would you like to try again Mr. salesman? Seems like a pretty equal accepting responsibility to me. Now quit your bitching a learn to read.

You mean you offered to split the difference on what YOU OWED??


How incredibly generous of you..

I suppose there is a chance they did this on purpose... but I doubt it.

The bottom line is, YOU owed the money on your trade, you KNEW how much you owed...as you admittedly listened to the salesperson getting your accurate payoff, yet you signed a document that did not include the proper amount.

I read just fine. I see someone attepting to take advantage of anothers mistake.

Again, not suprising.
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Old 11-03-2009, 10:48 PM   #20
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So they made a deal with you for x amount of dollar's on a signed contract, and then demanded you come back to give them more money?

Sounds F'd up to me!
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Old 11-03-2009, 11:07 PM   #21
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car salesman are scum bags. maybe they new the deal wouldnt fly so they shrank the numbers.then asked for more?
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Old 11-03-2009, 11:11 PM   #22
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lazydude your deal was upside down. they were triing to hose you. glad you were saved.
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Old 11-03-2009, 11:20 PM   #23
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I dunno, as a former car salesman I feel bad for the salesman involved, and probably the Sales Manager as well. I'd be LIVID with the finance manager (salesman number 2), because when you buy a car you expect the guy with the word "manager" in his title to get things right.

While I agree that you have some right to be upset, don't take your anger out on an entire auto group because a finance manager fudged up the numbers. He/She is a person and makes mistakes. Yeah, they could have eaten their mistake, but they're in business to make MONEY not FRIENDS. If this was a frequent occurance and a tactic to get hard sales through it would have made the papers by now. It was a mistake on both sides, but in the end you signed the contract and as much as I'd like to take your side (believe me, I've seen shady deals and normally take the consumer's side), it was equal fault with the legal ramifications falling on your side.

Live and learn.
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Old 11-04-2009, 05:31 AM   #24
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From: Clarkinsas, WA

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Me:
“ Quote:
I told them I would split the difference for their mistake, or they could draw up a recission document. I would not have made that deal, given the numbers they were now showing me.
“ Quote:
Originally Posted by mjn View Post
No. You share (equally) the responsiblility.
What do you not understand about "I would not have made that deal?"

“ Quote:
Originally Posted by mjn View Post
You mean you offered to split the difference on what YOU OWED??

I thought we shared equally in the mistake, at least according to your post. My offer was equal, maybe I'm doing the math wrong Don't try to back your weak shit up because you fail, just go cry in a different corner of the internet.

How incredibly generous of you..

I suppose there is a chance they did this on purpose... but I doubt it.
Why do you doubt it? All salesmen are perfect? Why don't you go screw some young family out of money and then tell yourself it's about personal responsibility while the dealership has none. You can't have it both ways. Maybe that allows you to sleep at night, I really don't give a shit. The dealership has no responsibility for their mistake, unfuckingbelievable.

“ Quote:
Originally Posted by CodeBlue View Post
I dunno, as a former car salesman I feel bad for the salesman involved, and probably the Sales Manager as well. I'd be LIVID with the finance manager (salesman number 2), because when you buy a car you expect the guy with the word "manager" in his title to get things right.

True, I never got upset with the salesman. He didn't have anything to do with it.

While I agree that you have some right to be upset, don't take your anger out on an entire auto group because a finance manager fudged up the numbers. He/She is a person and makes mistakes. Yeah, they could have eaten their mistake, but they're in business to make MONEY not FRIENDS. If this was a frequent occurance and a tactic to get hard sales through it would have made the papers by now. It was a mistake on both sides, but in the end you signed the contract and as much as I'd like to take your side (believe me, I've seen shady deals and normally take the consumer's side), it was equal fault with the legal ramifications falling on your side.

Live and learn.
I know they're their to make money, I have no issue with that. I didn't get upset with the salesman. The finance guy is an idiot. It's not like they're doing a lot of deals at the moment and the one that crosses his desk he fucks up. When the mistake was discovered and the sales manager and GM told me pay up or go to collections is when I got pissed. If they'd have taken responsibility for their mistake I wouldn't have had a problem but to threaten me with collections for their screwup pisses me right the fuck off.
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Old 11-04-2009, 07:08 AM   #25
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buy Nissan, never had any issues with trade in's or purchase price!!!
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Old 11-04-2009, 07:32 AM   #26
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Ok this will sound mean but it is the truth. It sounds like you made a mistake on a loan that was really close to the top of your budget and any more money than the first deal would make it extremely hard to keep the new vehical and be able to pay for it. So this makes you mad and I totally get it, but we as a society need to stop buying things that are out of our price range and bitching it is someone else's fault. I don't know like the housing crisis.
You know you lived you learned and just be patient next time so that you go into the next deal with a down and not upside down in what you owe. I have lived that too long and a X wife that made me do it for years. Now I have control over things and finally am a head for the first time in many years.
My advice never go to buy something else when your upside down on a loan unless your buying down to owe less total on a vehicle. Sorry about the trouble you went through but car sales folks just are good at getting you with the new shinny car or bike
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Old 11-04-2009, 08:30 AM   #27
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“ Quote:
Originally Posted by sodapop View Post
Ok this will sound mean but it is the truth. It sounds like you made a mistake on a loan that was really close to the top of your budget and any more money than the first deal would make it extremely hard to keep the new vehical and be able to pay for it. It's not even close to the top of my budget, that's not the point. So this makes you mad and I totally get it, but we as a society need to stop buying things that are out of our price range and bitching it is someone else's fault. What part of "they had the correct info and failed to use it" is unclear? Whether it was a simple mistake or something more underhanded I don't know. Either way, it's fucked up. I don't know like the housing crisis.
You know you lived you learned and just be patient next time so that you go into the next deal with a down and not upside down in what you owe. I have lived that too long and a X wife that made me do it for years. Now I have control over things and finally am a head for the first time in many years.
My advice never go to buy something else when your upside down on a loan unless your buying down to owe less total on a vehicle. I wrote a $5000 check on Friday, and wrote another $1000 one yesterday. I was no longer upside down. Sorry about the trouble you went through but car sales folks just are good at getting you with the new shinny car or bike
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Old 11-04-2009, 08:33 AM   #28
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“ Quote:
Originally Posted by erickb View Post
buy Nissan, never had any issues with trade in's or purchase price!!!
I've bought 10 new cars in the last 15 years. This is the only time anything like this has happened, it doesn't have anything to do with the make or model, it has to do with the incompetent morons at that dealership.
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Old 11-04-2009, 08:34 AM   #29
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Your car still dont fit ya!
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Old 11-04-2009, 10:51 AM   #30
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just for clarification, were you aware of the mistake when you signed the deal?
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Old 11-04-2009, 12:59 PM   #31
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No, I was not aware of the mistake when I signed the deal. If I had been I would have pointed it out. I did know they had the correct information, they just didn't bother to use it. I told them what I would pay and for how long, when they met my price I agreed to buy. I would have pointed out the error, because that would not have changed my position. I'll buy it for that amount, or not at all. Period.
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Old 11-04-2009, 04:08 PM   #32
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well then, I am inclined to agree with you.

Sounds like the salesmen screwed up and refused to own up to it. If it were me I would force them to stick to the deal they signed or take back the car. You do have 2 or 3 days to give the car back. Had it gone to court and you showed you were willing to give the car back if they wouldnt honor the same financed amount you probably would have won.
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Old 11-04-2009, 04:24 PM   #33
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“ Quote:
Originally Posted by Nicegy525 View Post
well then, I am inclined to agree with you.

Sounds like the salesmen screwed up and refused to own up to it. If it were me I would force them to stick to the deal they signed or take back the car. You do have 2 or 3 days to give the car back. Had it gone to court and you showed you were willing to give the car back if they wouldnt honor the same financed amount you probably would have won.
yup. take it back and shop somewhere else. I would be pissed off too. That's just shady.

Maybe MJN could cut you a deal?
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Old 11-04-2009, 04:40 PM   #34
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“ Quote:
Originally Posted by Nicegy525 View Post
well then, I am inclined to agree with you.

Sounds like the salesmen screwed up and refused to own up to it. If it were me I would force them to stick to the deal they signed or take back the car. You do have 2 or 3 days to give the car back. Had it gone to court and you showed you were willing to give the car back if they wouldnt honor the same financed amount you probably would have won.

As far as I can find there is no law requiring a dealer let you return a vehicle once the paperwork is signed. Some dealers will offer a 3 day return, but it is not required by law.

I think there is a 3 day "Buyers Remorse" law on seller initiated sales, such as telemarketing or door-to-door sales, and certain restrictions do apply. Since I am not an attorney, don't quote me on that.

Buyer Beware!
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Last edited by Bald Guy; 11-04-2009 at 04:46 PM..
 
Old 11-04-2009, 05:02 PM   #35
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The 3 day law u refer to only applies to sales that are initiated and consumated outside a storefront. Ie: door to door sales.

Did you attempt to back out of the sale or did you just pay and leave?
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Old 11-04-2009, 05:08 PM   #36
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I Ride: 07' YZF600R
“ Quote:
Originally Posted by Nicegy525 View Post
well then, I am inclined to agree with you.

Sounds like the salesmen screwed up and refused to own up to it. If it were me I would force them to stick to the deal they signed or take back the car. You do have 2 or 3 days to give the car back. Had it gone to court and you showed you were willing to give the car back if they wouldnt honor the same financed amount you probably would have won.
Oh, they owned up to it. Admitted it was their mistake, and wouldn't do shit about it but threaten to send me to collections. The salesman was fine, he did nothing wrong and will actually get good marks from me on their survey. The sales manager, finance guy, and General Manager however are complete assholes. They told me this happens all the time so they admitted their incompetence or general douchebaggery, whichever fits.

My regular attorney is a tax guy so he doesn't know shit about this kinda thing, but he's going to write a sternly worded letter and see what happens. I'm not hopeful, but meh. It's not like I can't afford it, it's the principle of the thing and I don't want anyone else to deal with this same level of crap.
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Old 11-04-2009, 05:10 PM   #37
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“ Quote:
Originally Posted by mjn View Post

Did you attempt to back out of the sale or did you just pay and leave?
A "recission document" is an agreement that the sale never occurred. It's like an annulment for marriages, except this applies to signed contracts.
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Old 11-04-2009, 06:07 PM   #38
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Sorry to hear about your bad luck Jeff.

I have dealt with them three times, once myself... (will never do that again)

Then twice I went with family/friends who had found "a great deal" there.

Both times I tried to talk them out of it (they were getting screwed on their trades) and both times guess what - the following week they were called back and asked to either pay more money or to give back the car.

I'm convinced this is a tactic they use, to get more money from people.

It has happened waaaayyyyy too many times to people I know, for it to be coincidence or mistakes.

(imho) If you want to buy a car, your best bet locally is Wesley Ford in Camas.

( it's still a car dealer, but I hear alott fewer stories about them, then the others... )

D
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Old 11-04-2009, 06:30 PM   #39
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“ Quote:
Originally Posted by Stringcheese View Post
I made a deal, it was accepted, wrote the down payment check and took the keys. This was Friday. Got a call today saying the payoff on my trade was higher than the deal was done for. Problem was I was in the room when the finance guy called the bank my loan was through. He had the correct amount, he just used the wrong number in the deal. They had the correct info and didn't use it. I had to go into today and write another check for another $1000 because they fucked up and wouldn't do anything about it. I told them I would split the difference for their mistake, or they could draw up a recission document. I would not have made that deal, given the numbers they were now showing me. 1K is a rather signifcant amount of money. They told me pay up or go to collections. I almost got myself arrested for knocking that little prick the fuck out.
... When a guy can buy 10 new cars over 15 years and pay down a loan or commit $5k cash upfront toward new, he can afford to leverage his position on a deal. So, you can't fault that guy because most likely his ducks are in a row.

From what I've read, the dealership knew Stringcheese had leverage in the deal but wanted to take it away. First by effing w/ his loan so he would have to push more cash their way. Like Stringcheese said; they could have been honest about their mistake, but instead they chose to make his life more difficult by second; actually THREATENING him with collections if he doesn't posey up w/ the extra $1k. This is where it got real dirty. The dealership did this to get Stringcheese upset and frustrated so he might give-in and relinquish his leverage. When in all actuality, he has a legal case. However he would probably lose the vehicle in the process. His credit would probably take a hit too but that wouldn't matter to the dealership any. Dealerships always use the double-team on customers when the deal is not going their way or they fuck it up somehow. This is common. This is the point where you get legal advice.

For those of you who couldn't recognize when a person is in the right on this thread, you really need a course in law. When a contract is signed by both parties and there is a mistake, arbitration by a third independent party is mandated. The dealerships know this. They ignore it and still try to close the deal while fucking with the customer. The mistake always should err towards 50/50. In this case, it is obvious the dealership is in the wrong.

When a finance guy at a dealership fucks up so bad he uses the wrong numbers he should be fired. After all, this wasn't his first deal. The guy probably has been at this job 3 to 5 years. He knows the ropes. Money is on the line. Yet the dealership threatens collections after they initiate a negative confrontation.

My advice to you Stringcheese is not to air anymore of your financial dealings on this board. There are too many fucktards without a clue to the legalities of business dealings.
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Old 11-04-2009, 08:14 PM   #40
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I Ride: In search of the next 35mph corner......
“ Quote:
Originally Posted by Stringcheese View Post
I'm guessing you're a car salesman? ^^ I don't give a shit what the purchase order says about the payoff. I look at amount financed, number of payments, interest rate, and to make sure there's GAP. That payoff is no longer my car when I sign the contract, regardless of what number is there. But I suppose it's my responsibility to protect the dumbass at the dealership.
Ok... first of all, I admit; my responses have been based on what I "know" of you. You let us know every day (in a typically condecending tone) that those of us that disagree with you are utterly retarded. If I wasn't a moderator, I'd consider putting you on ignore, as I find most of your (political) posts ignorant at best. For that I apologize.

I am not a car salesman. I've been a sales manager for the better part of 20 years. Believe me when I say, I do know what the rules are...and I've seen (damn near) it all, and I will NOT work for a store that plays games.

Point #1.) You NEED to give a shit what the purchase order says. It is the hard numbers about YOUR sale. READ IT before you sign. By doing so, you are protecting yourself.. not the "dumbass at the dealership". Had you done this...we would not be reading this thread right now.

“ Quote:
Originally Posted by Stringcheese View Post
As I told them when I wrote the check, this is a lesson for me on what happens when you do business with douchebags.
If you were not happy with the deal, you should not have written the check. There is not a damn thing they could have done about it. PERIOD. You had to have signed a NEW purchase order and an new contract as well.

Point #2.) You should've just said no.

“ Quote:
Originally Posted by mustang1 View Post
car salesman are scum bags. maybe they new the deal wouldnt fly so they shrank the numbers.then asked for more?
Not all salespeople are scumbags. We have 8 individuals that most certainly do not fall into that catagory.

“ Quote:
Originally Posted by Stringcheese View Post
No, I was not aware of the mistake when I signed the deal. If I had been I would have pointed it out. I did know they had the correct information, they just didn't bother to use it. I told them what I would pay and for how long, when they met my price I agreed to buy. I would have pointed out the error, because that would not have changed my position. I'll buy it for that amount, or not at all. Period.
All I can say here, is:

Point #3.) inspect what you expect. End of story. READ before you sign.

“ Quote:
Originally Posted by StormRider View Post
...

From what I've read, the dealership knew Stringcheese had leverage in the deal but wanted to take it away. First by effing w/ his loan so he would have to push more cash their way. Like Stringcheese said; they could have been honest about their mistake, but instead they chose to make his life more difficult by second; actually THREATENING him with collections if he doesn't posey up w/ the extra $1k. This is where it got real dirty. The dealership did this to get Stringcheese upset and frustrated so he might give-in and relinquish his leverage. When in all actuality, he has a legal case. However he would probably lose the vehicle in the process. His credit would probably take a hit too but that wouldn't matter to the dealership any. Dealerships always use the double-team on customers when the deal is not going their way or they fuck it up somehow. This is common. This is the point where you get legal advice.

For those of you who couldn't recognize when a person is in the right on this thread, you really need a course in law. When a contract is signed by both parties and there is a mistake, arbitration by a third independent party is mandated. The dealerships know this. They ignore it and still try to close the deal while fucking with the customer. The mistake always should err towards 50/50. In this case, it is obvious the dealership is in the wrong.

When a finance guy at a dealership fucks up so bad he uses the wrong numbers he should be fired. After all, this wasn't his first deal. The guy probably has been at this job 3 to 5 years. He knows the ropes. Money is on the line. Yet the dealership threatens collections after they initiate a negative confrontation.

My advice to you Stringcheese is not to air anymore of your financial dealings on this board. There are too many fucktards without a clue to the legalities of business dealings.
My God... where to start with this post?

* Not sure where you are going with all the "leverage" talk...but ... whatever.

* His credit would NOT have taken a hit. The dealership had NOTHING prior to stringcheese stroking the check and resigning the docs. NOTHING.

*The dealership made a mistake. But Stringcheese OWED the money on his trade. Had he known the payoff prior to shopping for a car, (like most people) or had READ the purchase order, again...we would not be having this conversation.

*"dealerships always use the double team on customers..yada-yada.. while fucking with the customer". Holy shit dude.. had some bad car buying experiences?? News flash; not all dealers are the same.

* "after all..this wasnt' his first deal..probably been at his job 3-5 years" Are you phsycic???? sonofabitch man! You should be readin palms or somethin'!! Do we have the slightest idea how long this individual had been doing his job? ... uh, no.

*"There are too many fucktards without a clue to the legalities of business dealings" Couldn't have said it better myself. You would be at the top of the list.


Here is the bottom line cheeseball; If this deal went down the way you say, you should have told them to take a flyin' leap. "Gimme my trade and my down payment check back, and I'll go elsewhere". Like I said above, they had NOTHING. End of story. No issues with your credit, no collection calls .. NOTHING.

My issue with the wording of this thread at it's onset was that you took no responsibility for the situation. Again, if it went down the way you say, YOU allowed yourself to get fucked.

In the future, regardless where you shop;

1.) Know your 10 day payoff.

2.) Read what you sign.

Simple shit man. Sorry you got jacked.
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