2010 Shiny Side Up Reviews?

jonathandowers · 09-15-2010, 02:45 PM

Hello everyone!

I was browsing around for an independent bike service shop, when I came across Shiny Side Up Motorcycle. It seems that from forum threads dating back around '07, people have had great experience with SSU.

However, when I checked out the recent yelp reviews, I get a completely different story: http://www.yelp.com/biz/shiny-side-u...ervice-everett

Are the '09 yelp reviews fake, or has something happened to the quality of the shop recently?

R-Steve-R · 09-15-2010, 02:55 PM

I've have never had a problem with SSu but being in seattle I would probably go see gixxerteck in tacoma first

rowlex · 09-15-2010, 02:57 PM

SSU rocks.

he doesn't even mind if you bring your bike in dirty as fcuk. infact, the dirty-er the better!

right after getting it back from SSU.

FatMatt · 09-15-2010, 03:05 PM

Originally Posted by rowlex

SSU rocks.

he doesn't even mind if you bring your bike in dirty as fcuk. infact, the dirty-er the better!

right after getting it back from SSU.

Not knocking Adrian at all, but the last time my bike went to the shop it was durty as f**k & they gave it back to me all washed up!

I didn't recognize it when I first saw it!

Whitefire · 09-15-2010, 03:07 PM

Originally Posted by R-Steve-R

...being in seattle I would probably go see gixxerteck in tacoma first

I've never used SSU so... I can't give input to you. I do give a

to GixxerTek though.

email or text is best for him

Faron@GixxerTek.com
253-234-4797

Besides forum reviews, others can be read @ http://www.facebook.com/pages/Tacoma...g/165249748618

FlyBy · 09-15-2010, 10:42 PM

Me and my brother both have serviced our bikes at ssu and all I have to say is, I am very happy and satisfied.

dragracer1951 · 09-16-2010, 04:00 AM

There's two guys to go to on the Seattle side of the water.
If you're in the north end you go to Adrian. If you're in the south end you go to Faron.
End of story.

Plummy · 09-16-2010, 05:50 AM

Originally Posted by dragracer1951

there's two guys to go to on the seattle side of the water.
If you're in the north end you go to adrian. If you're in the south end you go to faron.
End of story.

keep in mind, people tend to write reviews when they're unhappy, not when things are awesome unfortunately.

jdpesz · 09-17-2010, 06:34 PM

Adrian has a lot on his plate and has to work like crazy to keep up. But he has always been honest and up front with me. And he knows what he's talking about.

brooklyn86 · 09-17-2010, 09:28 PM

Originally Posted by dragracer1951

There's two guys to go to on the Seattle side of the water.
If you're in the north end you go to Adrian. If you're in the south end you go to Faron.
End of story.

well said

Live on the north end so I go to SSU for whatever I can't do on my own. Call him up if you have any questions, he's a nice guy.

Cropduster · 09-18-2010, 08:46 AM

Originally Posted by dragracer1951

There's two guys to go to on the Seattle side of the water.
If you're in the north end you go to Adrian. If you're in the south end you go to Faron.
End of story.

YUP! Never heard a bad thing about any of them.

Shrek X · 09-18-2010, 09:37 AM

Adrian needs a buisness manager, he gets lost in the amount of work he is trying to manage. he knows bikes, but as you see by his reviews, getting things done is trying at times.

bubba_zenetti · 09-21-2010, 08:58 PM

Good old Yelp. The complaint house for the internet.

Just to let all of you know, in 2009 my shop serviced over 415 motorcycles between myself and my assistant. You are reading a small handful of negative reviews on Yelp. I see 3 of them there. In 2010 we are coming up on the 297th work order for the year with some 50 still left. Yeah I get no sleep.

3 negative reviews in 1 year out of 415 serviced motorcycles is less than 1% of all the motorcycles we serviced. I don't know of too many businesses that have that kind of satisfaction rate.

In most cases a satisfied customer will pick up his or hers bike and go home. Rarely will they ever bother to get online and write a review about how awesome the service was. An unhappy customer will probably go out of their way to bitch to the world about whatever their complaint might be even if you try to pacify them when they are not right in the first place (not all customers are right and some are just insane)

So I have read those complaints, and I know who wrote them all and I do have to laugh at some people. No matter what you do you willl never make some people happy. And in any business you are not going to have a 100% satisfaction rate no matter how hard you try. It just wont happen. But I will always try my best to provide the highest quality repairs to your motorcycle, atv, scooter, or sled and make you satisfied even if you are just plainly grouchy, irritable and always hard to please

Many of you probably do not know the complete history of SSU. In a nutshell, I started SSU in 2003 out of my garage with 0$ In 7 years SSU has developed a customer base of well over 2500 and services an average of 300 bikes a year. I do not advertise in the Yellow pages and 90% of my business has been word of mouth and repeat customers. If the quality of service was that bad, I would have been out of business a long time ago kids

Anyways, I have been very absent from the forum for a while. I popped my head to check in here and see what is happening and the first thing I see is this *LOL* Well as you folks can imagine, I have been seriously busy and trying to keep things afloat in tough economic times which means I have been getting very little sleep working 14 hour days ( ah the joys of running your own show) I have not had much time to ride let alone sit on my computer and be the post whore I once was *LOL* Matter of fact, I got around 5 hours of riding time in last year and it was all on test rides.

But since I am now here posting, I wanted to take the time to thank all of you who have done business with me in the past and let you know that it is very appreciated and without you, SSU would not be where it is today.

I also wanted to take this time to let you know that the shop is going through a few changes to help streamline the workflow and run more efficiently. I have recently relocated across the street to a new facility which is much larger and allows for a easier to work in environment. It was also a lot cheaper for rent *LOL* a no brainer. The building owner is also remodeling the exterior of the building which was built in 1910. I will be taking applications a January for 2-3 tech positions as I myself will be needing to retire from heavy mechanical work as I have developed some health problems and have not been feeling the best for a while. I will go on to overseeing the techs and managing the office and phones and working on engine builds and restorations while there will be a dedicated tech for tire, chain and brake service and one for tune up services.

But they, thanks for asking about us. And thank all of you again!

Shrek X · 09-21-2010, 09:04 PM

^^ still hate your so far north

bubba_zenetti · 09-21-2010, 09:06 PM

Originally Posted by Shrek X

^^ still hate your so far north

You moved to Portland. Hate yourself

Shrek X · 09-21-2010, 09:13 PM

Originally Posted by bubba_zenetti

You moved to Portland. Hate yourself

I moved back

Are_Six · 09-21-2010, 09:37 PM

Originally Posted by bubba_zenetti

But hey, thanks for asking about us. And thank all of you again!

I've never had any trouble. Adrian always did a bang up job. I haven't taken my Duc to him yet, but if I ever have anything serious go wrong outside of warranty I'd certainly consider it. I remember when he was still working out of his garage, one of my first visits, he had a DSM or two (I was driving one at the time) and a Duc 999 or 749 motor torn apart, nitrous Busa in the corner (his) and a Turbo-Charged Busa under construction.

If the complaints he gets are that he's too busy, it is more of a compliment than a complaint.

bubba_zenetti · 09-21-2010, 09:55 PM

Originally Posted by Shrek X

I moved back

Wow I have been out of the loop. I guess I should poke my head in here more often. What else did I miss? Did anyone ever decide which oil is best? Has anyone ever figured out which 600 is faster? Did anyone figure out what tire is best? DID MAVERICK EVER FIND HIS SHOE?

Fill me in please!

bubba_zenetti · 09-21-2010, 10:00 PM

Originally Posted by Are_Six

I've never had any trouble. Adrian always did a bang up job. I haven't taken my Duc to him yet, but if I ever have anything serious go wrong outside of warranty I'd certainly consider it. I remember when he was still working out of his garage, one of my first visits, he had a DSM or two (I was driving one at the time) and a Duc 999 or 749 motor torn apart, nitrous Busa in the corner (his) and a Turbo-Charged Busa under construction.

If the complaints he gets are that he's too busy, it is more of a compliment than a complaint.

Oh my that was days ago. I dont do DSMs anymore. I learned my lesson. Fast, Cheap, Reliable. Well they are fast and cheap. That leaves out reliable (you only get to pick two). Yep it was a 10 second car. Seriosuly that is how long it would run for before something else broke

Matter fact I stopped driving imports. I got too old *LOL* Nitrous busa, SOLD. Too many tickets and I dont ride much any more. Turbo busa is now owned by some happy Canadian drag racer guy (better him than me *LOL*) what a money hole that this was. And you now have a Duc. A 1098 no less. Nice. Man its been a while.

Shrek X · 09-21-2010, 10:01 PM

yes, no, yes yes...

other than that, no change... whiners and haters, few cool kids


09-15-2010, 02:45 PM	#1
jonathandowers Pit Crew Joined: Sep 2010 From: Seattle I Ride: an '07 Kenworth W900L	2010 Shiny Side Up Reviews? Hello everyone! I was browsing around for an independent bike service shop, when I came across Shiny Side Up Motorcycle. It seems that from forum threads dating back around '07, people have had great experience with SSU. However, when I checked out the recent yelp reviews, I get a completely different story: http://www.yelp.com/biz/shiny-side-u...ervice-everett Are the '09 yelp reviews fake, or has something happened to the quality of the shop recently? __________________ Follow PNW Riders on Facebook and Twitter


09-15-2010, 02:55 PM	#2
R-Steve-R suzukigixxer Joined: Feb 2007 From: everett washington I Ride: gsxr750/Aprilia rsv 1000/ LTF 500 quad	I've have never had a problem with SSu but being in seattle I would probably go see gixxerteck in tacoma first __________________ Follow PNW Riders on Facebook and Twitter


09-15-2010, 02:57 PM	#3
rowlex Novice Racer Joined: Apr 2006 From: seattle I Ride: 1krr	SSU rocks. he doesn't even mind if you bring your bike in dirty as fcuk. infact, the dirty-er the better! right after getting it back from SSU. __________________ Follow PNW Riders on Facebook and Twitter


09-15-2010, 10:42 PM	#6
FlyBy Endorsed Joined: Feb 2010 From: Edmonds, WA I Ride: 2007 zx6r in passion red.	Me and my brother both have serviced our bikes at ssu and all I have to say is, I am very happy and satisfied. __________________ Follow PNW Riders on Facebook and Twitter


09-16-2010, 04:00 AM	#7
dragracer1951 Joined: Sep 2005 From: Bremerton I Ride: 05 KTM 625smc, 03 Are See fiddy one, 05 DRZ470SM, 95 FZR1040, 69 Combat Commando Roadster, 73 Commando Interstate, 67 BSA B44, 71 BSA B50	There's two guys to go to on the Seattle side of the water. If you're in the north end you go to Adrian. If you're in the south end you go to Faron. End of story. __________________ Follow PNW Riders on Facebook and Twitter


09-17-2010, 06:34 PM	#9
jdpesz Shredder Joined: Sep 2006 From: Stanwood, Wa. Blog Entries: 2 I Ride: 1997 Kawasaki Vulcan Classic 1500	Adrian has a lot on his plate and has to work like crazy to keep up. But he has always been honest and up front with me. And he knows what he's talking about. __________________ Follow PNW Riders on Facebook and Twitter


09-18-2010, 09:37 AM	#12
Shrek X Mr. 500,000 Joined: Dec 2006 From: Out There... some where... I Ride: VTX	Adrian needs a buisness manager, he gets lost in the amount of work he is trying to manage. he knows bikes, but as you see by his reviews, getting things done is trying at times. __________________ Follow PNW Riders on Facebook and Twitter


09-21-2010, 08:58 PM	#13
bubba_zenetti Superbiker Joined: Dec 2005 From: Marysville I Ride: A lifted JK 0\|\|\|\|\|\|\|0	Good old Yelp. The complaint house for the internet. Just to let all of you know, in 2009 my shop serviced over 415 motorcycles between myself and my assistant. You are reading a small handful of negative reviews on Yelp. I see 3 of them there. In 2010 we are coming up on the 297th work order for the year with some 50 still left. Yeah I get no sleep. 3 negative reviews in 1 year out of 415 serviced motorcycles is less than 1% of all the motorcycles we serviced. I don't know of too many businesses that have that kind of satisfaction rate. In most cases a satisfied customer will pick up his or hers bike and go home. Rarely will they ever bother to get online and write a review about how awesome the service was. An unhappy customer will probably go out of their way to bitch to the world about whatever their complaint might be even if you try to pacify them when they are not right in the first place (not all customers are right and some are just insane) So I have read those complaints, and I know who wrote them all and I do have to laugh at some people. No matter what you do you willl never make some people happy. And in any business you are not going to have a 100% satisfaction rate no matter how hard you try. It just wont happen. But I will always try my best to provide the highest quality repairs to your motorcycle, atv, scooter, or sled and make you satisfied even if you are just plainly grouchy, irritable and always hard to please Many of you probably do not know the complete history of SSU. In a nutshell, I started SSU in 2003 out of my garage with 0$ In 7 years SSU has developed a customer base of well over 2500 and services an average of 300 bikes a year. I do not advertise in the Yellow pages and 90% of my business has been word of mouth and repeat customers. If the quality of service was that bad, I would have been out of business a long time ago kids Anyways, I have been very absent from the forum for a while. I popped my head to check in here and see what is happening and the first thing I see is this LOL Well as you folks can imagine, I have been seriously busy and trying to keep things afloat in tough economic times which means I have been getting very little sleep working 14 hour days ( ah the joys of running your own show) I have not had much time to ride let alone sit on my computer and be the post whore I once was LOL Matter of fact, I got around 5 hours of riding time in last year and it was all on test rides. But since I am now here posting, I wanted to take the time to thank all of you who have done business with me in the past and let you know that it is very appreciated and without you, SSU would not be where it is today. I also wanted to take this time to let you know that the shop is going through a few changes to help streamline the workflow and run more efficiently. I have recently relocated across the street to a new facility which is much larger and allows for a easier to work in environment. It was also a lot cheaper for rent LOL a no brainer. The building owner is also remodeling the exterior of the building which was built in 1910. I will be taking applications a January for 2-3 tech positions as I myself will be needing to retire from heavy mechanical work as I have developed some health problems and have not been feeling the best for a while. I will go on to overseeing the techs and managing the office and phones and working on engine builds and restorations while there will be a dedicated tech for tire, chain and brake service and one for tune up services. But they, thanks for asking about us. And thank all of you again! __________________ Follow PNW Riders on Facebook and Twitter


09-21-2010, 09:04 PM	#14
Shrek X Mr. 500,000 Joined: Dec 2006 From: Out There... some where... I Ride: VTX	^^ still hate your so far north __________________ Follow PNW Riders on Facebook and Twitter


09-21-2010, 10:01 PM	#20
Shrek X Mr. 500,000 Joined: Dec 2006 From: Out There... some where... I Ride: VTX	yes, no, yes yes... other than that, no change... whiners and haters, few cool kids __________________ Follow PNW Riders on Facebook and Twitter

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